Contact
Contact SOCOME
Questions about our weighing equipment, your order, shipping,
returns, or replacement parts? We're here to help.
Whether you're a warehouse manager, farm operator, or workshop owner, our team is happy to assist. We respond to all inquiries within one business day.
Customer Service
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service@socomeonline.com
Best for order questions, returns, and replacement part requests.
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| 📞 Phone |
[+852-
2643-
2180]
Hong Kong office. If we miss your call, please leave a message and we will respond within one business day.
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| 🕘 Support Hours | Monday – Friday, 9:00 AM – 6:00 PM (EST) Email is monitored daily; we reply within one business day. |
Where to Direct Your Inquiry
To help us respond faster, please include a clear subject line when you email us:
Order Support
Order status, tracking, shipping updates, address changes, or cancellations.
Subject: "Order #[your order number] – [topic]"
Returns & Refunds
To start a return, email us first to receive a Return Merchandise Authorization (RMA) number and return instructions.
Subject: "Return Request – Order #[your order number]"
See our full Return & Refund Policy.
Replacement Parts
For missing or damaged parts, please include your order ID, photos of the outer package and the issue, and the part number from your instruction manual.
Subject: "Replacement Part – Order #[your order number]"
Product Questions & Pre-Sales
Capacity, dimensions, accuracy, indicator features, or help choosing the right scale for your needs.
Subject: "Product Question – [product name]"
Damaged Items
Please report damage within 7 days of delivery, with clear photos of both the product and the outer packaging.
Subject: "Damaged Item – Order #[your order number]"
Bulk & Business Orders
Warehouses, farms, and facilities ordering multiple units — contact us for volume pricing.
Subject: "Bulk Order – [your organization]"
Company Information
| Brand | SOCOME |
| Operating Entity | ZHENG HE CROSS-BORDER LIMITED |
| Registered Office | Room Q, Unit 608, 6/F Metro Loft 38 Kwai Hei Street Kwai Chung, N.T., Hong Kong 999077 |
| Hong Kong Business Registration No. | 65887966 |
| service@socomeonline.com |
Send Us a Message
Prefer to write to us directly? Use the form below and we will reply to your email address within one business day.